Shipping & Returns Policy
REFUND, RETURNS AND EXCHANGES
Under no circumstances will a refund or exchange be applicable if damage to glasses was caused by user error, such as the user dropping his/her products causing it to break.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to you.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at as per the contact details provided on this website.
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We guarantee our product for a one month period from the day it ships. Please be aware that natural materials will change over time. We do not cover damage from abuse, exposure to moisture, extreme temperatures, and impacts (such as dropping your products).
Warranty is only valid with the original purchaser with a valid order and matching email address. Our Guarantee only covers a manufacturer defect, and does not cover any damage resulting from user error.
While we believe our products to be as durable as possible for natural materials, it may not survive an impact from dropping it and thus we do not cover drops in our warranty.
If your products do break due to a drop, we will happily replace your product with a 30% discount off the purchase of a new product. On condition that dropped product is sent back to us. Proof of original purchase must be provided.
Due to variations in monitor/screen settings and the wide variation in natural material, images on the website might not exactly match the actual products shipped.
The beauty of natural materials is that they are unique. Colour/grain dissatisfaction will not be a valid reason for a return.
All exchanges will be made only with the identical product ordered. Offers for replacements or discounted replacements are only valid when the exact product is still in production and not discontinued or out-of-stock.
At any time, we reserve the right to place products out of stock or to discontinue them indefinitely.
Process of an exchange, replacement or refund: If you wish to exchange your product, it will need to be returned to us at your cost, we will then send you a new product. Courier charges will be at your cost. If the reason for the exchange is due to us, we will cover the courier charges. A replacement product will only be given once the original product is returned to us, and we have assessed the product to ensure there is a manufacturer defect.